AccessibilityMeet user needs

You must ensure that you understand and meet user needs.

When conducting user research you must include users with disabilities.


5.1.1 - User Research Participants

When doing user research, make sure to include users with disabilities (at least 1 out of every 5 participants).

Implementation guidance

During user research activity, at least 1 in 5 participants must have a disability. You should ensure that you include a diverse group of disabled users with a range of disabilities that represents the population you’re researching.

How to test

You should ensure that you work with the Research Operations team to identify and recruit disabled participants. You should use appropriate research methods as defined by the Head of User Research.

Get in touch

If you’ve got a question or suggestion share it on the Home Office DDaT Slack channel #ask-accessibility or email