Help users toLeave a service

Also known as: sign out

Allow users to leave a service at the right time.

Signing out from the headerExamples of the option to sign out from the header and inline.
Leaving a service inlineExamples of the option to sign out from the header and inline.

Signing out from the header

This pattern is more likely to be used on multi-use and caseworking services. Signing out of a service is best practice - for example, for internal services where users share a workspace.

Services using this pattern

  • Entity search
  • Booking returns and movement

Leaving a service inline

This pattern is more likely to be used when a user is working from a public space and is inputting sensitive data.

You should do research to find out at what point a user will need to leave your service. An option should be provided with a persistent link through as well as the end of the service.

Services using this pattern

  • Apply for the EU settlement scheme
  • Update your EU settlement scheme details
  • Employer checking service

How it works

For public-facing services it may be better to describe it as leaving a service rather then signing out. Users might not feel they have signed in to a service.

Only give users the option to leave mid-service if they can save progress and carry on with the service at another time.

After leaving the service, take users to a confirmation page that includes:

  • a confirmation that the sign out or leaving a service has been successful
  • the option to sign back or return to the service again

Research

Users are confident in using a 'leave the service' button at the end of a transaction. Users mention they want to make sure they leave a service securely.

Accessibility

If your service uses this pattern, let us know of any insights you have on accessibility considerations.

Get in touch

If you’ve got a question or suggestion share it on the Slack channel #ho-design-system, on GitHub or email design@digital.homeoffice.gov.uk.